Hint Health incident

Authentication service degradation

Resolved after 39 minutes, affecting Authentication, on October 29, 2025.

monitoring Oct 29, 2025, 04:45 PM UTC

Our auth provider mitigated the issue by switching our CDN provider. We are monitoring.

Started
Oct 29, 2025, 04:19 PM UTC
Resolved
Oct 29, 2025, 04:58 PM UTC
Duration
39m
Detected by Pingoru
Oct 29, 2025, 04:19 PM UTC

Affected components

Authentication

Update timeline

  1. investigating Oct 29, 2025, 04:19 PM UTC

    Some users are currently experiencing a login issue due to degraded performance from our authentication provider, FrontEgg. This may prevent some users from accessing our application. FrontEgg is actively investigating and working to resolve the issue. We will continue to monitor the situation and provide updates as we learn more.

  2. monitoring Oct 29, 2025, 04:45 PM UTC

    Our auth provider mitigated the issue by switching our CDN provider. We are monitoring.

  3. resolved Oct 29, 2025, 04:58 PM UTC

    This incident has been resolved.

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