Resolved after 3 hours 12 minutes, affecting HintOS App, on February 1, 2021.
Our job queues are processing normally and web performance is back within normal levels. While we're still investigating, the root cause appears to be from higher than usual jobs, web traffic and partner requests causing unusually high db load and general slowness.
Affected components
Update timeline
- investigating Feb 01, 2021, 08:04 PM UTC
We're experiencing larger than normal job queues and general app sluggishness. Our team is investigating the issue.
- investigating Feb 01, 2021, 08:04 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 01, 2021, 10:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 01, 2021, 11:16 PM UTC
Our job queues are processing normally and web performance is back within normal levels. While we're still investigating, the root cause appears to be from higher than usual jobs, web traffic and partner requests causing unusually high db load and general slowness.
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