Resolved after 2 hours 16 minutes, affecting Public Website, on July 6, 2020.
Our provider has mitigated the issue with their CDN, and we continue to see the public website up and accessible as of 12:00PM PDT.
Affected components
Update timeline
- identified Jul 06, 2020, 04:55 PM UTC
Our upstream website provider is currently having an incident relating to their CDN infrastructure. The Hinge Health team is monitoring this situation closely. While these upstream failures are ongoing, www.hingehealth.com will not respond. We are sorry for the inconvenience and will update as information is provided. This outage will not affect mobile application performance or usage.
- identified Jul 06, 2020, 05:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 06, 2020, 05:04 PM UTC
We are continuing to monitor this situation with our provider. As of 10:00AM the website appears to be responding for some regions and locations, but we are being informed that the provider is still working to implement a fix on their side.
- identified Jul 06, 2020, 05:18 PM UTC
Our provider has identified the issue and is working to rollout a fix. Updates to follow as information is provided.
- identified Jul 06, 2020, 05:55 PM UTC
Our provider is continuing to implement a fix. It appears that for most regions, the Hinge Health website is operational, but we continue to monitor for final resolution from our provider.
- resolved Jul 06, 2020, 07:12 PM UTC
Our provider has mitigated the issue with their CDN, and we continue to see the public website up and accessible as of 12:00PM PDT.
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