Highnote Outage History

Highnote is up right now

Highnote had 38 outages in the last 2 years totaling 4h 47m of downtime — averaging 1.6 incidents per month.

There were 38 Highnote outages since January 8, 2025 totaling 4h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.highnote.com

Critical August 17, 2026

Mastercard Outage

Detected by Pingoru
Aug 17, 2026, 11:14 PM UTC
Resolved
Aug 15, 2026, 06:45 AM UTC
Duration
—
Timeline · 4 updates
  1. identified Aug 17, 2026, 11:14 PM UTC

    Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers. Mastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA). We understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.

  2. investigating Aug 17, 2026, 11:14 PM UTC

    The incident is still ongoing

  3. resolved Aug 17, 2026, 11:14 PM UTC

    Mastercard transaction processing across Issuing and Acquiring has been resolved. The incident did not impact access to the Highnote Platform API or Dashboard.

  4. investigating Aug 17, 2026, 11:14 PM UTC

    Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers. The issue impact includes issuing (Mastercard, Pulse, and MoneyPass) and Acquiring. Mastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA). We understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.

Read the full incident report →

Notice August 3, 2026

API and dashboard return HTTP 404 errors

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Nov 16, 2021, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 03, 2026, 07:22 PM UTC

    Due to a global networking-related outage with Google Cloud Platform, our infrastructure provider, all requests to the Highnote API and Dashboard in both Live and Test returned HTTP 404 Not Found errors from 9:44A PT to 10:09A PT on Tuesday, Nov 16, 2021. Transaction processing for issued cards was not impacted. For more information on the Google Cloud Platform incident, please see https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

Read the full incident report →

Notice August 3, 2026

An important message about Apache Log4j2 Security Vulnerability

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Dec 11, 2021, 01:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 03, 2026, 07:22 PM UTC

    Highnote Platform was made aware and determined that it is not impacted by the Log4j2 vulnerability (CVE-2021-44228). Additionally, we have taken proactive steps to upgrade Log4j2 to mitigate this vulnerability.

Read the full incident report →

Critical August 3, 2026

API and Dashboard outage

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Mar 07, 2022, 03:17 AM UTC
Duration
—
Timeline · 4 updates
  1. resolved Aug 03, 2026, 07:22 PM UTC

    This incident has been resolved.

  2. investigating Aug 03, 2026, 07:22 PM UTC

    Prod-test and Prod-live API and dashboard are currently down.

  3. monitoring Aug 03, 2026, 07:22 PM UTC

    A fix has been deployed and we are monitoring the results

  4. investigating Aug 03, 2026, 07:22 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Major August 3, 2026

3rd party KYC/KYB vendor is experiencing issues with their API and identity verifications are failing

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
May 12, 2022, 02:17 AM UTC
Duration
—
Timeline · 4 updates
  1. investigating Aug 03, 2026, 07:22 PM UTC

    We are currently working with the vendor on the issue.

  2. resolved Aug 03, 2026, 07:22 PM UTC

    This incident has been resolved.

  3. investigating Aug 03, 2026, 07:22 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 03, 2026, 07:22 PM UTC

    The third-party KYC/KYB vendor has worked with AWS to resolve the issue in their caching layer. Their API is fully operational, and we will continue to monitor the status of their service for the next 24 hours.

Read the full incident report →

Notice August 3, 2026

Notification webhooks failure

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Aug 22, 2022, 09:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 03, 2026, 07:22 PM UTC

    Started at 2:00 pm PDT on 8/22, notification webhooks failed to activate, and certain events failed to fire. The incident was resolved at 8:07 am PDT on 8/23.

Read the full incident report →

Notice August 3, 2026

Search functionality delayed

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Sep 28, 2022, 06:36 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 03, 2026, 07:22 PM UTC

    A portion of customer data was not immediately available for search. The issue was resolved as of this morning, 7 AM PDT.

Read the full incident report →

Major August 3, 2026

We are currently experiencing an outage with our KYB Provider.

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Aug 27, 2022, 01:12 AM UTC
Duration
—
Timeline · 3 updates
  1. investigating Aug 03, 2026, 07:22 PM UTC

    Our KYB Provider has recovered from an outage and applications are now working normally. We are working on recovering applications that were affected during the partial outage. Applications affected from 12:37 PM PST to 4:41 PM PST are currently undergoing evaluation to result in a final decision.

  2. investigating Aug 03, 2026, 07:22 PM UTC

    Our KYB Provider is currently experiencing issues. Applications will be in a PENDING state until the issue is resolved.

  3. resolved Aug 03, 2026, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

Unable to view transactions, payment cards and financial accounts

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Oct 18, 2022, 05:52 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Aug 03, 2026, 07:22 PM UTC

    This incident has been resolved.

  2. investigating Aug 03, 2026, 07:22 PM UTC

    There is an issue with viewing transactions, payment cards and financial accounts via both the API and the Highnote Dashboard. The issue is currently under investigation.

Read the full incident report →

Critical August 3, 2026

Dashboard login is hanging

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Feb 10, 2023, 08:39 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Aug 03, 2026, 07:22 PM UTC

    We are experiencing issues with the login of the dashboard both in our TEST and LIVE environment. This is not impacting the ability to access any GraphQL APIs.

  2. resolved Aug 03, 2026, 07:22 PM UTC

    Dashboard is now functional.

Read the full incident report →

Minor August 3, 2026

Degradation in test environment

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Jan 12, 2023, 07:23 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Aug 03, 2026, 07:22 PM UTC

    We are continuing to investigate this issue.

  2. investigating Aug 03, 2026, 07:22 PM UTC

    We’re experiencing a degradation in our test environment and you may not be able to access GraphQL or your dashboard. This is not impacting the live environment at this time.

  3. resolved Aug 03, 2026, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

Partial Outage to GraphQL APIs

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Feb 27, 2023, 08:38 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 03, 2026, 07:22 PM UTC

    On Feb 27, 2023 from 4:59 AM to 5:13 AM PST, Our cloud network provider experienced an outage and based on our logs, we have determined a small number of requests to the GraphQL API were impacted.

Read the full incident report →

Notice August 3, 2026

Temporary networking issue with a major cloud provider impacting <1% of collaborative authorization transactions

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Dec 05, 2023, 10:14 PM UTC
Duration
—
Timeline · 4 updates
  1. resolved Aug 03, 2026, 07:22 PM UTC

    We have confirmed that the cloud provider has fixed the networking issue. All services are back to normal.

  2. monitoring Aug 03, 2026, 07:22 PM UTC

    As of 10:43 AM PST, the cloud provider has officially declared an "all clear," confirming the resolution of all issues for those affected as of Tuesday, December 5, 2023, at 10:10 AM US/Pacific. Our internal data aligns with this confirmation. We will continue to closely monitor the situation to ensure ongoing stability.

  3. monitoring Aug 03, 2026, 07:22 PM UTC

    We are currently experiencing a temporary networking issue with a major cloud provider, affecting less than 1% of collaborative authorization transactions. Our team is actively monitoring the situation and will provide updates as they become available. If a cardholder contacts you regarding a decline, kindly advise them to retry the transaction, as we work to resolve the issue promptly. We appreciate your understanding and patience in this matter.

  4. monitoring Aug 03, 2026, 07:22 PM UTC

    We are continuing to monitor for any further issues.

Read the full incident report →

Notice August 3, 2026

Temporary issue impacting Highnote API Calls/Dashboard Usage

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Jan 02, 2024, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 03, 2026, 07:22 PM UTC

    We experienced a temporary issue that may have impacted Highnote API calls and the Highnote Dashboard between 2:25p-2:35p EST. We have since resolved the issue and all services are back to normal

Read the full incident report →

Critical August 3, 2026

Highnote domain issue due to the domain registry

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Jan 22, 2024, 03:50 PM UTC
Duration
—
Timeline · 2 updates
  1. identified Aug 03, 2026, 07:22 PM UTC

    Our domain is currently suspended due to an inadvertent action by the domain registry. We are in communication with them and await their resolution to rectify the issue promptly.

  2. resolved Aug 03, 2026, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 3, 2026

API Reference Guide Not Available in Production

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
May 08, 2024, 04:28 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Aug 03, 2026, 07:22 PM UTC

    We are currently investigating the issue. All other Highnote documentation is still accessible.

  2. resolved Aug 03, 2026, 07:22 PM UTC

    This incident has been resolved. https://highnote.com/docs/reference/query is now accessible.

Read the full incident report →

Notice August 3, 2026

Highnote Dashboard Currently Unavailable

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
May 24, 2024, 04:17 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Aug 03, 2026, 07:22 PM UTC

    This incident has been resolved.

  2. investigating Aug 03, 2026, 07:22 PM UTC

    We are currently investigating this issue.

Read the full incident report →

Notice August 3, 2026

Longer delays on asynchronous operations

Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC
Resolved
Jan 08, 2025, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 03, 2026, 07:22 PM UTC

    This message provides an update regarding a service disruption that affected our platform earlier today. From 7:12 AM PST to 7:34 AM PST (22 minutes), asynchronous operations may have experienced delays due to an incident on a third-party cloud platform that we utilize. The following operations were impacted: -Balance Updates -ACH Transactions -Transfers -Search Data Indexing All operations have caught up as of 7:34 AM PST.

Read the full incident report →