Highnote incident

We are currently experiencing an outage with our KYB Provider.

Major Resolved

Highnote experienced a major incident on August 3, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 07:22 PM UTC
Resolved
Aug 27, 2022, 01:12 AM UTC
Duration
—
Detected by Pingoru
Aug 03, 2026, 07:22 PM UTC

Update timeline

  1. investigating Aug 03, 2026, 07:22 PM UTC

    Our KYB Provider has recovered from an outage and applications are now working normally. We are working on recovering applications that were affected during the partial outage. Applications affected from 12:37 PM PST to 4:41 PM PST are currently undergoing evaluation to result in a final decision.

  2. investigating Aug 03, 2026, 07:22 PM UTC

    Our KYB Provider is currently experiencing issues. Applications will be in a PENDING state until the issue is resolved.

  3. resolved Aug 03, 2026, 07:22 PM UTC

    This incident has been resolved.