Highnote Outage History

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Highnote had 7 outages in the last 2 years totaling 34h 52m of downtime — averaging 0.3 incidents per month.

There were 7 Highnote outages since October 20, 2025 totaling 34h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.highnote.com

Major August 15, 2026

Mastercard Outage

Detected by Pingoru
Aug 15, 2026, 04:00 AM UTC
Resolved
Aug 15, 2026, 05:45 AM UTC
Duration
1h 44m
Affected: AcquiringTransaction Processing - MasterCard
Timeline · 4 updates
  1. identified Aug 15, 2026, 04:45 AM UTC

    Mastercard is having an outage across both issuance and acquiring

  2. identified Aug 15, 2026, 04:58 AM UTC

    Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers. Mastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA). We understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.

  3. identified Aug 15, 2026, 05:00 AM UTC

    Mastercard is currently experiencing a global issue that is impacting transaction processing and may result in failed transactions for some customers. Mastercard is actively investigating the root cause and working to restore normal service as quickly as possible. Currently, they do not have an estimated time of resolution (ETA). We understand the impact this may have on your operations and are actively monitoring the situation with Mastercard. We will continue to provide updates as additional information becomes available.

  4. resolved Aug 15, 2026, 06:23 AM UTC

    Mastercard transaction processing across Issuing and Acquiring has been resolved. The incident did not impact access to the Highnote Platform API or Dashboard.

Read the full incident report →

Notice April 30, 2026

Delays to webhook and event delivery

Detected by Pingoru
Apr 30, 2026, 11:29 AM UTC
Resolved
Apr 30, 2026, 12:53 PM UTC
Duration
1h 23m
Affected: Notifications
Timeline · 2 updates
  1. identified Apr 30, 2026, 11:29 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 30, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 21, 2026

Visa is currently experiencing an issue that may lead to a slight increase in declines.

Detected by Pingoru
Feb 21, 2026, 12:50 AM UTC
Resolved
Feb 21, 2026, 02:30 AM UTC
Duration
1h 39m
Affected: Transaction Processing - Visa
Timeline · 2 updates
  1. monitoring Feb 21, 2026, 12:50 AM UTC

    Declined transactions can be retried and should be successful. Our team is actively investigating and monitoring the situation. At this time, there is no confirmed service disruption.

  2. resolved Feb 21, 2026, 02:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Cloud Provider Issues Impacting Some Services

Detected by Pingoru
Oct 20, 2025, 05:00 PM UTC
Resolved
Oct 21, 2025, 03:27 PM UTC
Duration
22h 26m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 05:00 PM UTC

    Application Processing: Applications may be delayed in processing Reports: Report generation is now operational

  2. resolved Oct 21, 2025, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →