Higher Logic incident
Higher Logic Thrive Marketing Professional (Informz) - Long Sending Delays
Higher Logic experienced a notice incident on September 14, 2023 affecting Marketing Professional (Informz), lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2023, 01:33 PM UTC
We are experiencing long message sending delays for a subset of our customers. Our Engineering team is investigating the issue. If you have a message that should've been sent and is still on the Scheduled Message List, please leave the message as they are and they will be sent out once the delay has been resolved. This delay will affect the ability to send test messages. We apologize for the inconvenience and appreciate your patience.
- monitoring Sep 14, 2023, 03:46 PM UTC
We are still experiencing long message sending delays for a subset of our customers. We do see that messages are going out however it is going to take time to catch up. Our Engineering team is monitoring to make sure messages continue to send. If you have a message that should've been sent and is still on the Scheduled Message List, please leave the message as they are and they will be sent as we work through the delays. This delay will affect the ability to send test messages. We apologize for the inconvenience and appreciate your patience.
- resolved Sep 14, 2023, 04:37 PM UTC
The message sending delays have been cleared and all previously scheduled messages in the queue have been sent. The Support and Engineering team will continue to monitor for the rest of the day. We apologize for the inconvenience and appreciate everyone's patience.