Higher Logic incident

Higher Logic Thrive Marketing Enterprise (Real Magnet) - Long Sending Delays

Notice Resolved View vendor source →

Higher Logic experienced a notice incident on October 13, 2023 affecting Marketing Enterprise (Real Magnet), lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 01:45 PM UTC
Resolved
Oct 13, 2023, 07:16 PM UTC
Duration
5h 30m
Detected by Pingoru
Oct 13, 2023, 01:45 PM UTC

Affected components

Marketing Enterprise (Real Magnet)

Update timeline

  1. investigating Oct 13, 2023, 01:45 PM UTC

    We are experiencing long message sending delays for our customers. Our Engineering team is investigating the issue. If you have a message that should've been sent by now, please leave the message as they are and they will be sent out once the delay has been resolved. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Oct 13, 2023, 02:30 PM UTC

    Our Engineering team has identified and corrected the issue. All previously delayed messages have been sent. We'll continue to monitor this afternoon before resolving this.

  3. resolved Oct 13, 2023, 07:16 PM UTC

    We have confirmed that this incident is fully resolved. We have not seen any further issues in the past few hours. Our Engineers are still looking into what caused the delays so further action can be taken. Thank you for your patience as we worked to resolve this issue.