Higher Logic incident
Higher Logic Thrive Marketing Professional (Informz) - Long Sending Delays
Higher Logic experienced a notice incident on October 17, 2023 affecting Marketing Professional (Informz), lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2023, 04:40 PM UTC
We are experiencing long message sending delays for a subset of our customers. Our Engineering team is investigating the issue. If you have a message that should've been sent and is still on the Scheduled Message List, please leave the message as they are and they will be sent out once the delay has been resolved. This delay will also affect the ability to send test messages. We apologize for the inconvenience and appreciate your patience.
- resolved Oct 17, 2023, 05:20 PM UTC
The message sending delays have been cleared and all previously scheduled messages in the queue have been sent. The Support and Engineering team will continue to monitor for the rest of the day. We apologize for the inconvenience and appreciate everyone's patience.