Higher Logic incident

Higher Logic Thrive Marketing Enterprise (Real Magnet) - Sending Delays

Notice Resolved View vendor source →

Higher Logic experienced a notice incident on October 20, 2023 affecting Marketing Enterprise (Real Magnet), lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2023, 12:55 PM UTC
Resolved
Oct 20, 2023, 04:07 PM UTC
Duration
3h 11m
Detected by Pingoru
Oct 20, 2023, 12:55 PM UTC

Affected components

Marketing Enterprise (Real Magnet)

Update timeline

  1. investigating Oct 20, 2023, 12:55 PM UTC

    We are experiencing message sending delays for our customers. Our Engineering team is investigating the issue. If you have a message that should've been sent by now, please leave the message as they are and they will be sent out once the delay has been resolved. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Oct 20, 2023, 01:37 PM UTC

    The message delays have been resolved and all previously delayed messages have been sent. We'll continue to monitor this throughout the day before resolving this.

  3. resolved Oct 20, 2023, 04:07 PM UTC

    This incident has been resolved.