Higher Logic incident

Server Error and Latency on Online Community Sites

Major Resolved View vendor source →

Higher Logic experienced a major incident on October 26, 2023 affecting Community, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2023, 03:22 PM UTC
Resolved
Oct 26, 2023, 04:05 PM UTC
Duration
42m
Detected by Pingoru
Oct 26, 2023, 03:22 PM UTC

Affected components

Community

Update timeline

  1. investigating Oct 26, 2023, 03:22 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 26, 2023, 03:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 26, 2023, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 26, 2023, 04:05 PM UTC

    This incident has been resolved.