Higher Logic incident

Higher Logic Thrive Marketing Enterprise (Real Magnet) issues

Notice Resolved View vendor source →

Higher Logic experienced a notice incident on February 12, 2024 affecting Marketing Enterprise (Real Magnet), lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2024, 02:38 PM UTC
Resolved
Feb 12, 2024, 06:02 PM UTC
Duration
3h 23m
Detected by Pingoru
Feb 12, 2024, 02:38 PM UTC

Affected components

Marketing Enterprise (Real Magnet)

Update timeline

  1. identified Feb 12, 2024, 02:38 PM UTC

    Earlier today, we experienced issues with our Real Magnet platform. These issues impacted a specific group of our customers. Our Engineering team has since been able to resolve the issues. We will be continuing our analysis to determine the root cause and steps to prevent it in the future.

  2. monitoring Feb 12, 2024, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2024, 06:02 PM UTC

    This incident has been resolved.