Higher Logic incident

Errors on Library pages and other OC pages

Minor Resolved View vendor source →

Higher Logic experienced a minor incident on February 13, 2024 affecting Community, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2024, 05:46 PM UTC
Resolved
Feb 13, 2024, 06:59 PM UTC
Duration
1h 12m
Detected by Pingoru
Feb 13, 2024, 05:46 PM UTC

Affected components

Community

Update timeline

  1. investigating Feb 13, 2024, 05:46 PM UTC

    We are currently investigating this issue.

  2. identified Feb 13, 2024, 06:11 PM UTC

    This has also affected emails going out, but we have identified the issue and are currently rolling back our code to resolve.

  3. monitoring Feb 13, 2024, 06:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2024, 06:59 PM UTC

    This incident has been resolved.