Higher Logic experienced a major incident on May 22, 2024 affecting Marketing Enterprise (Real Magnet), lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Marketing Enterprise (Real Magnet)
Update timeline
- investigating May 22, 2024, 05:58 PM UTC
Our Engineering team is investigating an issue where users are unable to log into the Real Magnet system. We will provide an update here within the next 30 minutes.
- identified May 22, 2024, 06:31 PM UTC
We have identified the issue and are working to resolve it. We will provide an update here within the next 30 minutes
- resolved May 22, 2024, 07:06 PM UTC
Our Engineering team has resolved the login issue for all customer.