Higher Logic incident

Higher Logic Thrive Marketing Enterprise (Real Magnet) campaign deployment/email issue

Major Resolved View vendor source →

Higher Logic experienced a major incident on May 28, 2024 affecting Marketing Enterprise (Real Magnet), lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 08:04 PM UTC
Resolved
May 28, 2024, 11:31 PM UTC
Duration
3h 27m
Detected by Pingoru
May 28, 2024, 08:04 PM UTC

Affected components

Marketing Enterprise (Real Magnet)

Update timeline

  1. investigating May 28, 2024, 08:04 PM UTC

    A subset of customers are experiencing a delay in campaigns deploying and/or sending scheduled messages. At this time, we recommend you refrain from making changes to your campaign or scheduled messages as it will deploy as soon as things have caught up. Our Engineering team is investigating this issue and we'll provide an update as soon as we can. For updates on the progress of this issue, we will be posting regular updates on our status page at status.higherlogic.com. We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience during this time.

  2. resolved May 28, 2024, 11:31 PM UTC

    We thank you for your patience. This issue has been resolved.