Higher Logic incident

Higher Logic SSO OAuth Too Many Redirects Issue

Major Resolved View vendor source →

Higher Logic experienced a major incident on July 17, 2024 affecting Community, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2024, 08:17 PM UTC
Resolved
Jul 17, 2024, 09:55 PM UTC
Duration
1h 37m
Detected by Pingoru
Jul 17, 2024, 08:17 PM UTC

Affected components

Community

Update timeline

  1. identified Jul 17, 2024, 08:17 PM UTC

    We are experiencing an issue specific to SSO using OAuth through Higher Logic Online Community. We have identified the problem and are working to implement a fix.

  2. monitoring Jul 17, 2024, 08:34 PM UTC

    We have implemented a fix for the OAuth SSO too many redirects issues and are monitoring to make sure there are not further issues.

  3. resolved Jul 17, 2024, 09:55 PM UTC

    This incident has been fully resolved. For any impacted customers, we will be able to provide a root cause analysis (RCA) in the next 3 business days. We will use your existing support ticket to provide that information.