Higher Logic incident

Some Online Community customers seeing errors logging in

Major Resolved View vendor source →

Higher Logic experienced a major incident on July 22, 2024 affecting Community, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 04:14 PM UTC
Resolved
Jul 22, 2024, 07:09 PM UTC
Duration
2h 55m
Detected by Pingoru
Jul 22, 2024, 04:14 PM UTC

Affected components

Community

Update timeline

  1. investigating Jul 22, 2024, 04:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 22, 2024, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2024, 07:09 PM UTC

    This incident has been resolved.