Higher Logic incident

Runtime errors in Online Community

Critical Resolved View vendor source →

Higher Logic experienced a critical incident on September 4, 2024 affecting Community, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 07:01 PM UTC
Resolved
Sep 04, 2024, 08:06 PM UTC
Duration
1h 4m
Detected by Pingoru
Sep 04, 2024, 07:01 PM UTC

Affected components

Community

Update timeline

  1. investigating Sep 04, 2024, 07:01 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 04, 2024, 07:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 04, 2024, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 04, 2024, 08:06 PM UTC

    This incident has been resolved.