Resolved after 1 day, affecting UAT (Testing environment) web app, on February 2, 2023.
The mitigation plan for this issue has been put in action and if you and your team would like a) your templates from your production environment migrated to your UAT environment or b) any templates you've previously used on UAT restored then please reach out to [email protected] and we're able to facilitate that. We've confirmed there won't be additional effects from this moving forward.
Affected components
Update timeline
- investigating Feb 02, 2023, 09:28 PM UTC
We've received reports of previously saved message templates no longer showing in UAT environments. We've confirmed that production templates are working as expected and our team is investigating the cause of this issue.
- investigating Feb 02, 2023, 09:30 PM UTC
We are continuing to investigate this issue.
- resolved Feb 03, 2023, 09:35 PM UTC
The mitigation plan for this issue has been put in action and if you and your team would like a) your templates from your production environment migrated to your UAT environment or b) any templates you've previously used on UAT restored then please reach out to [email protected] and we're able to facilitate that. We've confirmed there won't be additional effects from this moving forward.
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