Resolved after 24 minutes, affecting API and Messaging and 1 more, on May 18, 2023.
This incident is now resolved. An underlying service provider had an issue that's now been resolved, our engineering team is taking additional steps to prevent this type of issue from happening in the future.
Affected components
Update timeline
- identified May 18, 2023, 02:02 PM UTC
We're seeing a spike in health check failures that is causing login to be blocked. We've escalated this to the relevant provider with the highest available priority and hope to have this resolved quickly. We will provide an additional update as soon as it's available.
- monitoring May 18, 2023, 02:17 PM UTC
Update - we're seeing decreased error rates and successful logins. We're still waiting to confirm the incident is over and will follow up once that's confirmed. We recommend refreshing your browser if you're attempting to log into the web app.
- monitoring May 18, 2023, 02:20 PM UTC
We are continuing to monitor for any further issues.
- resolved May 18, 2023, 02:26 PM UTC
This incident is now resolved. An underlying service provider had an issue that's now been resolved, our engineering team is taking additional steps to prevent this type of issue from happening in the future.
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