Resolved after 1 day 2 hours, affecting API and Messaging and 1 more, on June 13, 2023.
Performance in Hi Marley has stabilized since yesterday's outage and we will begin replaying previously failed messages at 11am EST tomorrow morning. Replayed messages will contain a prefix identifying them as messages that may display as out of order in the user interface, but not in transcripts.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:33 PM UTC
Our Infrastructure Provider (AWS) is currently experiencing issues which is creating Hi Marley's platform to be unreachable. We're working on gathering more information and scope and will be providing more context as it becomes available.
- identified Jun 13, 2023, 09:29 PM UTC
We're beginning to see signs of recovery and login appears to be restored but inbound and outbound messages continue to fail. AWS has suggested that they're continuing to work on recovery.
- monitoring Jun 13, 2023, 10:42 PM UTC
Messages are now successfully processing. Full functionality and access to the web app has been restored. Failed messages will be reprocessed tomorrow during business hours to fully resolve this issue.
- monitoring Jun 13, 2023, 10:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 14, 2023, 09:41 PM UTC
Performance in Hi Marley has stabilized since yesterday's outage and we will begin replaying previously failed messages at 11am EST tomorrow morning. Replayed messages will contain a prefix identifying them as messages that may display as out of order in the user interface, but not in transcripts.
Your product runs on more than Hi Marley
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services