Resolved after 1 hour 8 minutes, affecting Mobile app and Web app, on September 13, 2023.
We've confirmed that this issue was reserved to logging into the mobile and web app. Non-web app functionality such as integrations, webhooks, and inbound messaging were unaffected.
Affected components
Update timeline
- investigating Sep 13, 2023, 12:10 PM UTC
We've received several reports of 400 errors when attempting to log into Hi Marley this morning. We're resetting our system now and expect that login will be restored within 10 minutes.
- identified Sep 13, 2023, 12:15 PM UTC
We're currently in the process of redeploying our backend services, which is the expected solution to the earlier reported login issues. It will likely take closer to 20 minutes as opposed to the previously suggested 5 but we believe login is the only affected portion of the app and service that's expected to be restored within this window.
- monitoring Sep 13, 2023, 12:42 PM UTC
The previously described reset appears to have restored login. If you're still experiencing an error at login we ask that you try refreshing your browser and if you still experience any issue, you can report that to [email protected] if you have not already. We will continue to monitor this issue to confirm this resolution but we expect this is resolved and that login is restored.
- monitoring Sep 13, 2023, 12:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 13, 2023, 01:19 PM UTC
We've confirmed that this issue was reserved to logging into the mobile and web app. Non-web app functionality such as integrations, webhooks, and inbound messaging were unaffected.
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