Hi Marley incident

Case creation error spike between 10:45 to 11:25am EST

Resolved after 40 minutes, affecting API and Web app, on September 13, 2023.

resolved Sep 13, 2023, 05:19 PM UTC

Our monitoring tools detected that there was a small spike in case creation errors between 10:45 and 11:25am EST due to a misconfiguration in our number pools. This issue has been resolved and any failed case creation attempts within that window can now be retried.

Started: Sep 13, 2023, 03:45 PM UTC
Resolved: Sep 13, 2023, 04:25 PM UTC
Duration: 40m
Detected by Pingoru: Sep 13, 2023, 03:45 PM UTC

Affected components

APIWeb app

Update timeline

resolved Sep 13, 2023, 05:19 PM UTC

Our monitoring tools detected that there was a small spike in case creation errors between 10:45 and 11:25am EST due to a misconfiguration in our number pools. This issue has been resolved and any failed case creation attempts within that window can now be retried.

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