Hi Marley incident
Scheduled messages displaying incorrectly after a message is scheduled
Resolved after 1 hour 1 minute, affecting Web app, on October 31, 2023.
The fix for the scheduled message issue has been deployed to production. Users will need to refresh their browser in order to be running the most updated version of Hi Marley, but once they do, scheduled messages will continue working as expected.
Affected components
Update timeline
- identified Oct 31, 2023, 07:17 PM UTC
Users who schedule messages will then see that message appearing as if it were scheduled on every chat they view. This issue is specific to the user interface display and schedules messages are not send to the incorrect policyholders. A manual refresh will clear the scheduled messages that are displaying incorrectly. We have a fix in review for this issue, and we will post an additional update once that fix is confirmed and that fix has been scheduled.
- identified Oct 31, 2023, 08:16 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 31, 2023, 08:19 PM UTC
The fix for the scheduled message issue has been deployed to production. Users will need to refresh their browser in order to be running the most updated version of Hi Marley, but once they do, scheduled messages will continue working as expected.
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