Hi Marley incident

Sporadic failed interactions

Resolved after 2 hours 3 minutes, affecting API and Web app, on July 30, 2024.

resolved Jul 30, 2024, 09:03 PM UTC

We identified the cause of this issue and deployed the solution. Our monitoring suggests that this issue is resolved, but if you continue to see any unexpected behavior please feel free to contact [email protected].

Started
Jul 30, 2024, 06:59 PM UTC
Resolved
Jul 30, 2024, 09:03 PM UTC
Duration
2h 3m
Detected by Pingoru
Jul 30, 2024, 06:59 PM UTC

Affected components

APIWeb app

Update timeline

  1. investigating Jul 30, 2024, 06:59 PM UTC

    We've received reports of sporadic failed interactions in the Hi Marley web app and public API. We're actively investigating the root cause. If you or your team experience any unexpected behavior, please report that to [email protected].

  2. investigating Jul 30, 2024, 08:22 PM UTC

    We've taken steps in the last hour that should improve performance. Users can expect to see fewer errors, although we are still working on a more complete solution.

  3. resolved Jul 30, 2024, 09:03 PM UTC

    We identified the cause of this issue and deployed the solution. Our monitoring suggests that this issue is resolved, but if you continue to see any unexpected behavior please feel free to contact [email protected].

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