Hi Marley incident

Issue with Org Setting Changes

Resolved after 22 hours 19 minutes, affecting Web app, on June 24, 2025.

identified Jun 24, 2025, 06:47 PM UTC

We have a fix that resolves the issue with updating and saving organization settings. We will be deploying this fix tonight at 9pm ET and monitoring performance closely. Once the issue is fully resolved, we will send a final update.

Started
Jun 24, 2025, 02:33 PM UTC
Resolved
Jun 25, 2025, 12:53 PM UTC
Duration
22h 19m
Detected by Pingoru
Jun 24, 2025, 02:33 PM UTC

Affected components

Web app

Update timeline

  1. identified Jun 24, 2025, 02:33 PM UTC

    We want to inform you we are aware of an issue introduced in our latest release (2.75) that may impact your ability to update and save organization settings — including our new Partner Quiet Hours feature. Our team has identified the root cause and is actively working on a fix, which we expect to deploy tonight, June 24. We’ll notify you as soon as this is resolved. We appreciate your patience! We encourage you to reach out to [email protected] with any further questions.

  2. identified Jun 24, 2025, 02:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 24, 2025, 05:13 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 24, 2025, 06:47 PM UTC

    We have a fix that resolves the issue with updating and saving organization settings. We will be deploying this fix tonight at 9pm ET and monitoring performance closely. Once the issue is fully resolved, we will send a final update.

  5. resolved Jun 25, 2025, 12:53 PM UTC

    A fix has been implemented at 9pm.

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