Resolved after 2 days 19 hours, affecting Messaging, on December 5, 2025.
AT&T has reported that this issue has been resolved. We've also done internal testing and confirmed that media messages are sending as expected. Any media messages that were affected by this issue will show "Removed attachment of banned MimeType" as the message body, and your customers can re-send those to adjusters without issue.
Affected components
Update timeline
- investigating Dec 05, 2025, 07:02 PM UTC
Hi Marley is observing intermittent media message failures. We are working with our SMS partner to understand the issue. We will provide an update in one hour or once we have more information.
- identified Dec 05, 2025, 08:25 PM UTC
This intermittent issue appears to be specific to users sending inbound media from AT&T devices. Our SMS partner has escalated this to AT&T. We will follow up again by the end of the day or once we have additional context.
- identified Dec 05, 2025, 10:19 PM UTC
AT&T is investigating this issue. We will provide our next update as soon as we receive more context or a solution from them.
- resolved Dec 08, 2025, 02:47 PM UTC
AT&T has reported that this issue has been resolved. We've also done internal testing and confirmed that media messages are sending as expected. Any media messages that were affected by this issue will show "Removed attachment of banned MimeType" as the message body, and your customers can re-send those to adjusters without issue.
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