Resolved after 15 hours 11 minutes, affecting Messaging, on February 10, 2026.
We've confirmed the issue affecting inbound media delivery yesterday, January 10th from 3:20 PM to 4:35 PM is resolved. During this window, some inbound messages with media attachments failed due to an outage within Amazon Web Services (AWS), our cloud infrastructure provider. Text-only messages were not impacted. Additional details are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status Inbound media uploads are now functioning normally. Any affected messages will display the message: “Media upload failed, ask customer to send the file.” This message was not sent to your customers, and is only an internal status notification. If you see this message, we recommend requesting that the customer resend the image or file, as failed uploads were not retained.
Affected components
Update timeline
- monitoring Feb 10, 2026, 11:02 PM UTC
We are monitoring a resolved issue that impacted inbound media uploads between approximately 3:20 PM and 4:35 PM ET. During this window, some inbound messages with media attachments may have failed with the error: “Media upload failed, ask customer to send the file.” Text-only messages were delivered successfully. The issue was caused by an infrastructure provider service disruption. The underlying issue has been resolved, and inbound media uploads are functioning normally. We are continuing to monitor system stability and will provide updates if additional impact is identified.
- resolved Feb 11, 2026, 02:14 PM UTC
We've confirmed the issue affecting inbound media delivery yesterday, January 10th from 3:20 PM to 4:35 PM is resolved. During this window, some inbound messages with media attachments failed due to an outage within Amazon Web Services (AWS), our cloud infrastructure provider. Text-only messages were not impacted. Additional details are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status Inbound media uploads are now functioning normally. Any affected messages will display the message: “Media upload failed, ask customer to send the file.” This message was not sent to your customers, and is only an internal status notification. If you see this message, we recommend requesting that the customer resend the image or file, as failed uploads were not retained.
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