Resolved after 1 day 1 hour, affecting HG Insights Platform, on October 11, 2021.
We identified the issue as originating from Amazon Web Services itself. We re-deployed an infrastructure component and login errors have subsided.
Affected components
HG Insights Platform
Update timeline
- investigating Oct 11, 2021, 11:20 PM UTC
We are investigating sporadic issues with logins. Affected users receiving an error message should be able to re-login by going to https://platform.hginsights.com/
- resolved Oct 13, 2021, 12:37 AM UTC
We identified the issue as originating from Amazon Web Services itself. We re-deployed an infrastructure component and login errors have subsided.
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Amazon Web Services