Hermes BorderGuru incident
Servcie Degradation - International Routing & Integration Service (IRIS)
Resolved after 2 hours 40 minutes, affecting [Production], on September 25, 2020.
Please be informed that the Servcie Degradation incident from 25.09.2020 - 11:35 was resolved.The UK system seems to be back up and running stable. Regular communication related to this incident will be discontinued. The root cause analysis is still ongoing. A final message with the root cause will be published here as soon as available.
Affected components
Update timeline
- investigating Sep 25, 2020, 11:43 AM UTC
We are investigating an incident which relates to the International Routing & Integration Service. Impact: Since 25.09.2020 around 11:35 the International Routing & Integration Service experienced a service degradation, currently no bookings from or to GB / IE are possible due to a system outage on our partner side. Incident resolution and root cause analysis are ongoing. We will provide updates either every 60 minutes or event triggered.
- investigating Sep 25, 2020, 12:02 PM UTC
We are continuing to investigate this issue.
- resolved Sep 25, 2020, 02:24 PM UTC
Please be informed that the Servcie Degradation incident from 25.09.2020 - 11:35 was resolved.The UK system seems to be back up and running stable. Regular communication related to this incident will be discontinued. The root cause analysis is still ongoing. A final message with the root cause will be published here as soon as available.
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