HelpSpot Outage History

Type: Incident Duration: 1 hour and 54 minutes Affected Components: HelpSpot Cloud EU, HelpSpot Cloud US Oct 17, 19:18:42 GMT+0 - Investigating - We have reports of some secondary portals still being offline for some customers from the larger outage earlier. We're working on addressing the issue. All other systems are operational. Oct 17, 20:53:47 GMT+0 - Identified - Most customers are restored, but some edge cases remain that we are still addressing regarding some secondary portals. Oct 17, 21:12:21 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 7 minutes Affected Components: HelpSpot Hosted Email Jul 11, 14:17:51 GMT+0 - Monitoring - We have implemented a fix and we are monitoring email connectivity Jul 11, 14:22:29 GMT+0 - Resolved - This incident has been resolved. Jul 11, 14:15:01 GMT+0 - Investigating - We are currently investigating this incident. This only affects @[helpspotmail.com](http://helpspotmail.com) addresses.

Type: Incident Duration: 22 minutes Affected Components: HelpSpot Cloud US Feb 24, 00:32:00 GMT+0 - Investigating - We are currently working on remediating Feb 24, 00:45:48 GMT+0 - Identified - This is affecting a small number of hosts (less that 3%). We are have a remediation that we are applying to those hosts that should restore responsiveness in the next 15 minutes. Feb 24, 00:53:46 GMT+0 - Resolved - All hosts are now reporting a recovered state we will continue monitoring this evening.