HelpSpot experienced a minor incident on July 16, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 16, 2026, 12:09 PM UTC
Type: Incident Duration: 44 minutes Affected Components: HelpSpot Cloud EU, HelpSpot Cloud US Jul 16, 12:09:25 GMT+0 - Investigating - We are currently investigating this incident. Jul 16, 12:35:41 GMT+0 - Identified - We have identified the issue and we are continuing to work on a fix for this incident. Jul 16, 12:45:55 GMT+0 - Monitoring - We are rolling out a fix to all affected instances and we are monitoring their recovery. We will update when the fix has rolled out to all customers. Jul 16, 12:52:57 GMT+0 - Resolved - This incident has been resolved. All instances are reporting back online. If you have any issues or concerns please contact [email protected].