HelpScout experienced a major incident on April 25, 2025 affecting AI Drafts, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2025, 06:53 PM UTC
AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!
- investigating Apr 25, 2025, 07:26 PM UTC
We're still looking into this one. AI Drafts is still not working, but our engineers are on the case. Thanks for bearing with us!
- investigating Apr 25, 2025, 08:08 PM UTC
Just a quick update to say we are still working on this one! We appreciate your patience while we continue to investigate, and we will post here again as soon as we have more news to share.
- resolved Apr 25, 2025, 08:34 PM UTC
The issue with generating AI Drafts has been identified & resolved. You should now be able to generate new AI Drafts as normal. Thank you again for your patience while our team worked on this one!