HelpScout experienced a major incident on May 26, 2025 affecting Web App, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating May 26, 2025, 04:02 PM UTC
We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!
- identified May 26, 2025, 04:08 PM UTC
Our engineers have identified the root cause of the issue with Views and are working on resolving it. Thank you for your patience.
- resolved May 26, 2025, 04:13 PM UTC
Our engineers have resolved the root cause of the issue with Views. They should be loading now as normal. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!