Help Scout incident

Web App Connection Timeouts

Notice Resolved View vendor source →

Help Scout experienced a notice incident on June 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 04:37 PM UTC
Resolved
Jun 23, 2025, 02:04 PM UTC
Duration
—
Detected by Pingoru
Jun 23, 2025, 04:37 PM UTC

Update timeline

  1. resolved Jun 23, 2025, 04:37 PM UTC

    This morning, around 10:04 am EDT, the Help Scout web application experienced sporadic connection failures, resulting in long page load times and, in some cases, a "no healthy upstream" error. At roughly 10:58 am EDT, all services were back to normal. Apologies for the trouble today!