Help Scout experienced a minor incident on June 24, 2025 affecting Web App and Email Processing and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppEmail ProcessingMailbox counts, folders, reports, search results
Update timeline
- investigating Jun 24, 2025, 12:56 PM UTC
We are investigating an issue where users are reporting slow page loads across the app. We'll share updates as soon as possible.
- monitoring Jun 24, 2025, 01:07 PM UTC
The issue has been identified and a fix has been implemented. We're currently monitoring to ensure everything remains stable. Performance should be back to normal for most users.
- resolved Jun 24, 2025, 01:14 PM UTC
The issue has been fully resolved, and all systems are operating normally. Thanks for your patience while we worked through this!