Help Scout experienced a notice incident on July 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 14, 2025, 12:12 PM UTC
Earlier this morning, we experienced some issues which made Docs sites and the Docs API unavailable. This would have occurred on two separate occasions (the first around 8:50am UTC and the second around 11:10am UTC) lasting around five minutes each time. Our team identified and resolved the issue, and things should be working as expected again! We apologize for the inconvenience today and thank you for your patience! If you have questions, reach out to our support team at [email protected]