Help Scout experienced a minor incident on August 7, 2025 affecting Web App, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- monitoring Aug 07, 2025, 09:09 PM UTC
The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover, but will continue to monitor the issue until fully resolved.
- resolved Aug 07, 2025, 10:15 PM UTC
We are no longer seeing any errors with the Help Scout web app and are confident that we've resolved the issue. We're sorry for any trouble this has caused, and thank you for your patience!