Help Scout experienced a minor incident on April 17, 2025 affecting Mailbox counts, folders, reports, search results, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Mailbox counts, folders, reports, search results
Update timeline
- investigating Apr 17, 2025, 02:25 PM UTC
We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.
- monitoring Apr 17, 2025, 03:07 PM UTC
We've corrected the issue and are slowly rolling out the ability to see those indicators in the Inbox. We'll share more soon, and welcome any questions via [email protected].
- resolved Apr 17, 2025, 04:34 PM UTC
We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!