Help Scout incident

Views not updating

Minor Resolved View vendor source →

Help Scout experienced a minor incident on April 28, 2025 affecting Web App, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 03:33 PM UTC
Resolved
Apr 28, 2025, 03:49 PM UTC
Duration
16m
Detected by Pingoru
Apr 28, 2025, 03:33 PM UTC

Affected components

Web App

Update timeline

  1. investigating Apr 28, 2025, 03:33 PM UTC

    We're looking into issues related to Views not updating in Inboxes. We'll update here when we have more information.

  2. resolved Apr 28, 2025, 03:49 PM UTC

    Our engineers identified the root cause of the issues we were seeing with Views and have resolved it. Views in your Inboxes should return to normal soon. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!