Helium experienced a major incident on April 30, 2023 affecting Wallet App, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2023, 01:55 AM UTC
We are investigating an issue in which Hotspots are not appearing in the Wallet App for some users, even though they are still safely recorded on the blockchain.
- identified Apr 30, 2023, 03:14 AM UTC
We have identified the issue in which Hotspots are not appearing in the Wallet App for some users, and are working with the RPC provider on a resolution. Rest assured that all Hotspots are still safely recorded on the blockchain.
- monitoring Apr 30, 2023, 03:39 AM UTC
A fix has been applied by the primary RPC provider that powers the Helium Wallet mobile app and we are seeing reports of normal activity resuming. Core developers will continue to monitor the situation for a few more minutes before closing this issue.
- resolved Apr 30, 2023, 03:58 AM UTC
The indexing fix made by the RPC provider appears to have resolved the UX issues that Wallet users were experiencing. Additional monitoring will be put into place to prevent an issue like this from happening again. Thank you for your patience.