Helium experienced a major incident on May 11, 2023, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 11, 2023, 09:24 PM UTC
Core developers have identified an issue with a downstream data provider undergoing a migration process that is causing Helium Wallet app actions to be degraded. At this time, data in the wallet may be inaccurate or out of date and transactions may fail. We are working with this provider to ensure that services can be restored soon.
- monitoring May 11, 2023, 11:49 PM UTC
The data provider has completed the migration process and Wallet app services have been restored. We will continue monitoring to ensure stability is maintained.
- resolved May 12, 2023, 01:39 AM UTC
This incident has been resolved.