Helium incident

Helium Console Packet Drops

Notice Resolved View vendor source →

Helium experienced a notice incident on April 3, 2024, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 02:49 PM UTC
Resolved
Apr 03, 2024, 03:22 PM UTC
Duration
32m
Detected by Pingoru
Apr 03, 2024, 02:49 PM UTC

Update timeline

  1. investigating Apr 03, 2024, 02:49 PM UTC

    As reported by the community, The Foundation Console has been dropping device uplinks since approximately 1:30 UTC. We are currently looking into it.

  2. resolved Apr 03, 2024, 03:22 PM UTC

    We identified the root cause as the Foundation Console's router failing to reboot as expected after erroring. We have manually rebooted said router and packets are now correctly being received.