Helium incident

Onboarding Service Down

Critical Resolved View vendor source →

Helium experienced a critical incident on April 17, 2023, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2023, 06:37 PM UTC
Resolved
Apr 17, 2023, 07:52 PM UTC
Duration
1h 14m
Detected by Pingoru
Apr 17, 2023, 06:37 PM UTC

Update timeline

  1. investigating Apr 17, 2023, 06:37 PM UTC

    The Onboarding Service is currently down. We are investigating the issue. During this outage it will be impossible to add new Hotspots to the blockchain.

  2. monitoring Apr 17, 2023, 06:43 PM UTC

    The Onboarding Service has started responding again, but we're unable to determine what went wrong. We will be monitoring the service for a while.

  3. resolved Apr 17, 2023, 07:52 PM UTC

    This incident has been resolved.