Helium experienced a major incident on April 21, 2023 affecting Wallet App, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2023, 12:15 AM UTC
A backend RPC service is experiencing a partial outage, which is causing errors in both the Helium Explorer and the Wallet App.
- investigating Apr 21, 2023, 12:20 AM UTC
A backend RPC service is experiencing a partial outage, which is causing errors in both the Helium Explorer and the Wallet App. This might affect users who are attempting to claim IOT and MOBILE rewards through the Wallet App.
- identified Apr 21, 2023, 01:37 AM UTC
The backend RPC service that the Helium Wallet App uses to claim network rewards and that the Helium Explorer uses to collect network statistics is under heavy load from a large Solana minting event. This unfortunately means that Helium Wallet App users will be unable to claim rewards until the load subsides. We are coordinating with the RPC service provider to improve service reliability.
- monitoring Apr 21, 2023, 02:29 AM UTC
The RPC service is back online. We will be monitoring its performance to ensure it stays stable.
- resolved Apr 21, 2023, 03:17 AM UTC
This incident has been resolved.