Helium experienced a major incident on April 21, 2023 affecting Wallet App, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Wallet App
Update timeline
- investigating Apr 21, 2023, 04:54 PM UTC
It appears that the upstream RPC service which serves the wallet app has gone into a rate limiting mode. This appears to cause wallet balances to temporarily appear empty. We are investigating the cause.
- monitoring Apr 21, 2023, 05:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 21, 2023, 05:40 PM UTC
This incident has been resolved.