Helium experienced a minor incident on May 19, 2023 affecting Helium Packet Router, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Helium Packet Router
Update timeline
- identified May 19, 2023, 03:51 PM UTC
Due to a high amount of packet rate, the data transfer in Asia may be experiencing degraded service. The core team is on it and we will provides updates here. Thanx.
- identified May 19, 2023, 03:54 PM UTC
Memory issues were identified, the core team is upsizing the packet routers in Asia accordingly. The upsizing should complete within 30 minutes and data transfer in Asia may be temporarily unstable during then. Thanx.
- resolved May 19, 2023, 04:23 PM UTC
The upsizing is complete and the packet routers have fully stabilized.