Helium experienced a major incident on June 1, 2023, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 01, 2023, 04:49 AM UTC
The core developers have noticed a rapid drop off of Beaconing and Witnessing events for the New Zealand after today's deployment of the new AS923-1C LoRaWAN region parameters to increase PoC power.
- investigating Jun 01, 2023, 05:47 AM UTC
The core developers are restarting the IOT PoC Verifier service in an attempt to rebuild its region parameter cache. This restart will be noticeable in activity dashboards for some tens of minutes as the service restarts, but it will not ultimately affect rewards as the service will catch up to queued beacon and witness events when it comes back up.
- investigating Jun 01, 2023, 05:59 AM UTC
The IOT PoC Verifier has been reset and is back up and running. The core developers are now monitoring the verifier's output reports to see if the number of invalidation events is decreasing.
- monitoring Jun 01, 2023, 06:12 AM UTC
Restarting the IOT PoC Verifier seems to have resolved the issue. The core developers will continue to monitor PoC in New Zealand for further issues.
- resolved Jun 01, 2023, 06:33 AM UTC
This incident has been resolved.