Helium experienced a major incident on June 26, 2023 affecting Helium Packet Router, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2023, 04:37 PM UTC
Due to a high amount of packet rate, the data transfer in U.S. may be experiencing degraded service. The core team is on it and we will provides updates here.
- investigating Jun 26, 2023, 04:37 PM UTC
We are continuing to investigate this issue.
- investigating Jun 26, 2023, 05:11 PM UTC
The issue was caused by the packet routers in U.S. running out of space due to multi-buy service logs. The core team is on it and we will provides updates here.
- identified Jun 26, 2023, 06:06 PM UTC
The core team is going to patch the packet routers in U.S. with disk space optimization, and we will monitor the performance.
- identified Jun 26, 2023, 07:34 PM UTC
The core team has also upgraded the U.S. packet routers, we will continue monitoring the performance.
- resolved Jun 26, 2023, 08:47 PM UTC
Based on the monitoring, all packet routers have fully stabilized.