Helium incident

Issues with Claim Hotspot Rewards in Helium Wallet App

Minor Resolved View vendor source →

Helium experienced a minor incident on June 26, 2023, lasting 9h 11m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 03:04 PM UTC
Resolved
Jun 27, 2023, 12:15 AM UTC
Duration
9h 11m
Detected by Pingoru
Jun 26, 2023, 03:04 PM UTC

Update timeline

  1. identified Jun 26, 2023, 03:04 PM UTC

    Wallet developers have identified community reported issues with the Claim Hotspot Rewards feature of the Helium Wallet App. It is temporarily down for a large number of Hotspots due to an upstream RPC provider experiencing issues with indexing. Your rewards can be safely claimed once the provider is back online.

  2. identified Jun 26, 2023, 06:14 PM UTC

    Wallet developers continue to monitor as we've heard some reports of improvements in the Claim Hotspot Rewards feature of the Helium Wallet App. As a reminder, your rewards can be safely claimed once the provider has fully returned.

  3. resolved Jun 27, 2023, 03:03 PM UTC

    Wallet developers have confirmed that this particular indexing issue was resolved overnight.